Health

Realign hospital structures. Maintain stable surgical care.

Thorsten Pflamm-Jonas

Dr.-Ing.

Your Contact Person

Health Care Under Pressure to Change

Stable Processes Drive Implementation

Pressure to improve results and control costs, a shortage of skilled workers, and hospital reform are forcing hospitals to realign their service offerings and structures. At the same time, patient flows, staffing, the supply of materials, and technical infrastructure must function reliably during day-to-day operations. It is crucial to implement new structures safely, manage operational resources more effectively, and leverage digitalization where it improves patient care and cost-effectiveness.

Changes in the Healthcare Industry

Medical technology systems and technical equipment must reliably meet requirements, design specifications, and regulatory standards. It is crucial to ensure that technical solutions are robustly validated from the planning stage through to safe operation.

related services

Structuring and Technically Defining Requirements for Medical Devices

Manage the installation of technical equipment in the operating room environment

Develop monitoring and service life strategies for technical facilities

Ensuring the Technical Design and Operational Safety of Medical Devices

Conduct Medical Device Regulation Audits
Material consumption, decentralized procurement, and supplier relationships have a direct impact on costs and supply security. Transparent demand and consumption data provide the foundation for managing procurement and material usage in a cost-effective manner.

related services

Make needs and consumption transparent and plan accordingly

Optimizing Procurement Processes and Decentralized Structures

Improving Supplier and Supply Chain Management

Optimize Direct and Indirect Purchasing Volume

Analyzing Material and Medication Usage Based on Data

Derive pricing and procurement levers from consumption data and network structures
New structures and operational improvements often affect many departments and stakeholders at the same time. To ensure they function effectively in day-to-day hospital operations, measures, responsibilities, and implementation must be clearly managed and firmly embedded within the organization.

related services

Establish and Manage Projects, Programs, and Workstreams

Develop scenarios, roadmaps, and milestone plans

Manage measures, responsibilities, and progress transparently

Take on stakeholder and risk management

Provide PMO and, if necessary, interim management

Implementing Change with Leaders and Teams and Embedding It in the Organization
High patient volume, a shortage of skilled staff, and complex interfaces create bottlenecks and wait times in day-to-day hospital operations. Patient flow, capacity, and staff scheduling must therefore be aligned with actual service demand.

related services

Analyze and Optimize Patient Admission, Hospital Stay, and Patient Flow

Improving Processes in Wards, the Emergency Department, Laboratories, and at Interfaces

Identify bottlenecks and plan resources and capacity based on demand

Adapt staffing and organizational structures to meet performance and capacity requirements

Improve shift, handover, working hours, and flexible work models

Harmonize processes and reduce waste through Lean and shop floor initiatives
Mergers, hospital reform, and economic pressures are changing service portfolios, locations, and organizational structures. Medical, spatial, and economic requirements must be translated into a viable vision and implemented in a structured manner.

related services

Developing Medical and Economic Objectives

Develop expansion, consolidation, and restructuring strategies

Optimize facility and clinic structures and plan mergers

Aligning Medical Focus Areas, Capacities, and Space Concepts

Integrate the effects on revenue, personnel, and capital expenditures into the planning process

Develop merger and implementation plans and translate them into manageable work streams
Digital processes and reliable data can help manage medical and administrative workflows more effectively. This requires identifying process gaps and interfaces and leveraging digitalization where it has a tangible operational impact.

related services

Analyzing and Optimizing Medical Cost Control and Coding Processes

Identifying Billing Errors and Process Gaps Using Data

Improving HIS, Administrative, and Interface Processes

Digitize and Automate Scheduling

Evaluate potential applications of digitization, machine learning, and AI

Using Data Analysis to Improve Consumption and Treatment Processes

International Project Experience

EMEA

Germany

A Structured Introduction

Understand data. Gain a deep understanding of on-site processes. Implement improvements.

When faced with pressure to deliver results, bottlenecks, or structural changes, we start with the available financial and operational data. We prioritize the relevant areas for action and then move on to the affected hospital processes on-site. There, we map out workflows, interfaces, and KPIs, identify specific measures, and oversee their implementation.

Our Process

Prioritizing Areas of Action Based on Data

We analyze the available financial and operational data, identify opportunities to improve profitability and efficiency, and prioritize the areas that require further examination.

Understanding On-Site Processes and Interfaces

Together with the decision-makers, we examine the relevant hospital processes, analyze workflows and interfaces, and identify bottlenecks, waste, and structural causes.

Implement measures and manage them using KPIs

We translate these insights into concrete actions, establish appropriate KPIs, monitor implementation on-site, and embed improvements through continuous management and CIP structures.

A Case Study: Health Care Between Structural Change and Economic Pressure

0 %

expected net loss for the year

German hospitals in 2025.

0 %

limited planning certainty

Hospitals view this in the context of hospital reform.

≈ 0 Hours/day

Documentation and Verification Effort

are incurred on average by doctors and nurses.

Sources: DKI, Hospital Barometer 2025; DKI, Flash Survey on the Current Burden of Bureaucracy in Hospitals, 2024. Compiled by the author.

Health

Health Care Under Pressure to Change

Stable Processes Drive Implementation

Changes in the Healthcare Industry

Designing Medical Technology and Technical Infrastructure for Safety

Manage Procurement, Materials, and Supply in a Cost-Effective Manner

Ensuring a Smooth Transition of New Structures and Processes into Operations

Optimizing Patient Flow, Resources, and Processes

Changing Hospital Structures and Ensuring Implementation

Further Developing Digitalization and Data-Driven Management