A supply situation often worsens at the same time as the quality performance of the supply chain deteriorates by leaps and bounds, since certain product groups access the same resources and bottlenecks suddenly become significantly noticeable. We are active in many projects of that kind, always with the claim to act quickly, but also in the right direction.
In the case described, we stepped in when a disastrous quality situation suddenly became apparent. By making appropriate analogies of the individual error patterns, we quickly realized that the causes did not just extend to the respective supplier, but affected the entire supply chain. Sub-suppliers delivered materials out of specification and only some Tier 1 suppliers had sufficient quality assurance processes in place, leading to vehicle failures in the field. In our project assignment, we tracked all relevant processes and not only identified the actual causes in material production at the supplier locations and remedied them together with the companies involved, but also helped to make the quality assurance processes along the supply chains significantly more robust in order to prevent such abnomalities in the future. As a result, the quality situation for the vehicle manufacturer has improved significantly and permanently.
